Baggage Policy

Cabin baggage is baggage that is carried and stowed in the cabin under the passengers control and custody. It is commonly referred to as carry-on baggage or unchecked baggage Jordan Aviation shall establish a control over carry-on baggage in order to facilitate passenger flow through security checkpoints, to ensure the safety and comfort of passengers in flight, and facilitate on–time departures.

One piece of Carry-on baggage is allowed in the cabin; it shall be of a size, weight and shape to fit under a passenger seat or in an enclosed storage compartment;

Maximum dimensions of (9X16X20in) or (23X41X51cm) however, the sum of the three dimensions shall not exceed (45 inches) (115 cm).

Maximum weight shall not exceed 7 KGs.

These dimensions include wheels, handles, side pockets, etc. Any item exceeding these dimensions may not be accepted as carry-on baggage.

Cabin Baggage includes:

1. Cabin baggage carried within Jordan Aviation free carry-on baggage allowance.
2. Free carry-on items permitted by Jordan Aviation in addition to the standard (e.g. Umbrella or walking stick, laptop, infant carrying basket).
3. Special items permitted by Jordan Aviation that may require prior arrangement, notification and/or specialized screening requirements or additional charges (e.g. urns containing human remains, pets in cabin).
4. Items of dangerous goods permitted in passenger baggage that required prior approval by Jordan Aviation as per IATA Dangerous Goods Regulations.

Passengers are entitled to a pre-determined checked baggage allowance, which can vary based on the fare paid, passenger category, routing, group status or class.

Checked baggage is carried in the hold of the aircraft on which the passenger is travelling.

Jordan Aviation may refuse to carry checked baggage, which is inadequately packed or unsuitable for air carriage due to its weight, size or nature.

Every piece of baggage must display the passenger's name.

Certain items, because of their weight, size or nature, are only accepted with consent of Jordan Aviation.

Baggage Allowance Rules:

Jordan Aviation checked luggage policy is based on the piece concept on all JAV destinations:

Fare A: Regular Flights

Jordan Aviation's checked baggage allowance vary from 20 Kgs to 30 Kgs depending on booking and the destination. Furthermore, any additional extra weight will be charged according to JAV policy.

Fare B: Charter Flights

Two pieces, the weight of each is up to 23Kg. The sum of the 3 dimensions of one piece must not exceed 158 cm/ 62 inches. Charges will be in accordance with JAV policy.

Special Fare C, D, E….etc.

Required Jordan Aviation approval as per commercial policy.

Children fare:

The same baggage allowance as passengers paying full adult fare.

Infant Fare:

One piece with a maximum weight of 07 kg, the sum of the 3 dimensions must not exceed 115 cm/45 inches, and a carry-on fully-collapsible child stroller/push-chair, or infant carrying basket or infant car seat, which may be carried in the passenger cabin subject to the availability of space.

Excess checked baggage fees per kilogram or piece or special items are generally applied at the time of checked baggage acceptance.
Baggage carried in excess of the free baggage allowance is charged according to the destination.
The Excess Baggage Charge per kilogram is decided and distributed by the Commercial Department.

Bulky Bags

Baggage is bulky/ oversized as defined by the operator policy and/or its weight exceeds 32KG / 70 lbs. JAV will determine a maximum single item weight for checked baggage taking into account:

Any local legislation or health and safety requirements.

Any other applicable limits for transfer baggage.

Note: Specific rules may apply for AVIH, WCH, musical instruments and large sports equipment.

No single piece of checked baggage is accepted over 32 kg. If a single item exceeds 32 kgs, advice the passenger to repack into more pieces, each weighing less than 32 kg or to send it as cargo.

Cabin Seat baggage is baggage not usually suitable for loading in the aircraft hold. Such baggage may include:

• Musical Instruments.
• Works art.
• Electronic equipment.
• Diplomatic baggage.
• Valuable baggage.

Jordan Aviation policy will dictate the acceptance of cabin seat baggage. If not accepted, it can travel as hold checked baggage providing packaging is appropriate.

Where two or more passengers, travelling as one party to a common destination or point of stopover by the same flight, whether or not in the same class, present themselves and their baggage for travel at the same time and place, they will be permitted a total free baggage allowance equal to the combination of their individual free baggage allowances.

To comply with passenger and baggage reconciliation requirements, each passenger of a non-family group should be given their own individual baggage claim checks. Therefore, individuals are not allowed for baggage pooling except for family members travelling together & groups providing that each passenger is given his baggage claim check tag.

Charges for the carriage of Checked (AVI) or accompanied pets shall be governed by the following rules:

1. The animal and container shall NOT be allowed in the free checked baggage allowance of the passenger.
2. The normal excess baggage charges for the weight of the pet and cage (kennel).
3. JAV may accept for transportation in the cabin or cargo hold without charge, approval from commercial department must be obtained.
4. A trained dog to lead the blind, when it accompanies a passenger with impaired vision dependent upon such dog.
5. A trained dog to assist the deaf, when it accompanies a passenger with impaired hearing dependent upon such dog; provided that such passenger's impaired hearing shall be evidenced by a medical certificate.

The dog when properly harnessed may be permitted to accompany such passenger into the cabin but shall not be permitted to occupy a seat.

Shall fill the property irregularity report.
If the bag is, still not Passenger must report missing or lost baggage before leaving the airport.
JAV representative found after a period of 5 working days, the baggage should be treated as lost and the passenger is advised to fill up a Baggage Claim Form.
The bag must be labeled with the name of passenger.
Bags labeled with limited release labels will not be legible for any compensation.
Statement and compensation shall be done as per JAV policy.

Minor Damage

JAV unable to accept liability for damage to baggage due to wear and tear, which includes the following:

1. Minor cuts, scratches, scuffs, dents, dirt and stains.
2. Damage to wheels, feet or extending handles .
3. Damage to fragile or perishable items.
4. Damage due to over-packed baggage.
5. Loss of external locks, pull straps, security straps or zipper tabs.
6. Baggage accepted under the conditions of the Limited Release Tag (LRT).
7. Items confiscated by airport authorities or security.

Major Damage

A Damaged Baggage Report is filled when a passenger claims that his registered baggage is damaged or pilfered.

In case of damaged baggage, the compensation may either be repair or replacement. The compensation would depend on the extent of the damage and cost involved.

Passengers should be requested to provide proof of costs for the baggage. If they are unable to do so, Jordan Aviation will not be liable for.

Passengers should not include the following items in their checked baggage:

• Fragile and perishable items.
• Valuables .
• Computers and personal electronic devices.
• Stored data.
• Camera.
• Any medication or medical equipment.
• Valuable documents such as business documents, passports, certificates, identification documents, negotiable papers etc.

Hand Luggage Restrictions at Queen Alia International Airport

1. Overview

There are restrictions on what you can carry on your carry-on luggage and hold luggage when boarding an aircraft at Queen Alia International Airport.

1.1 Carrying liquid through security screening

There are restrictions on the amount of liquid that you can take in your hand luggage. If possible, pack liquid in your hold baggage (luggage that you check-in).

1.1.1 Liquid includes:

• All drinks including water
• Liquid or simi liquid food, e.g., soup, jam, honey and syrups.
• Cosmetics and toiletries, including creams, lotions, oil, perfume, mascara and lip gloss.
• Sprays, including shaving foams, hairspray and spray deodorant
• Pastes, including toothpaste.
• Gels, including hair and shower gel.
• Contact lens solution
• Any other solutions and items of similar consistency such as soil, clay and others.
• Tobacco/molasses

1.1.2 If you take such items in your hand bag:

• Container must not hold more than 100ml.
• Container must be in a single, transparent, resealable plastic bag, which holds not more than one liter and measures approximately 20 cm x 20 cm.
• Contents must fit comfortably inside the bag so it can be sealed.
• The bag must not be knotted or tied at the top.
• You are limited to one (01) plastic bag per person.
• You must show the bag at the airport security check point.

Note: Liquid containers larger than 100ml generally can’t go through security even if they are partially full.

1.1.3 Exemptions:

You can take liquid containers larger than 100ml through security if they are;

• Essential for medical purposes
• For special dietary requirements
• Contain baby food or baby milk

Note1: All the above are allowed to be carried with quantities enough for the flight duration.

Note2: You can also take liquids bought from airport duty free shop or through security on the plane if;

• The items are sealed inside a security bag when you buy them
• The receipt for the items is sealed and visible in the security bag.

Note3: Countries outside Jordan might have different rules on carrying liquids as transit or transfer passenger. Therefore, it’s advisable to check these rules with the relevant airlines and airports before travelling.

1.2 Lighters

You can only carry one (01) lighter on board and you should put it inside a resealable plastic bag (like the ones used for liquids), which you must keep on you throughout the flight.

• Do not put lighters in your hold baggage
• Do not put lighters in your hand luggage after screening

1.3 Baby Food and Baby Milk

When travelling with a baby, you are allowed to take enough baby food and baby milk and sterilized water for the journey. In some cases, this will be over 100ml.

Item

Allowed in hand luggage

Allowed in hold luggage

Breast milk, formula milk and cows’ milk

Yes

Yes

Sterilized water for the baby

Yes (must be in baby bottle)

Yes

Soya milk for babies

Yes

Yes

Baby food

Yes

Yes

1.4 Personal Items

1.4.1 Musical Instruments

As per JAV policy

1.4.2 Mobility Aid

As per JAV policy

1.4.3 Other Personal items

As per below table

Item

Allowed in hand luggage

Allowed in hold luggage

Corkscrew

No

Yes

Spoon

Yes

Yes

Knife

Yes

Yes

Scissors

No

Yes

Round-ended/blunt scissors

No

Yes

Disposable razor

Yes

Yes

Tweezers

No

Yes

Nail clipper/nail file

No

Yes

Knitting needles

No

Yes

Sewing needles

No

Yes

Umbrella

Yes

Yes

Crutches and walking aid

Yes

Yes

Pushchairs

Yes

Yes

Wheelchairs

Yes (If cabin space permits)

Yes

Safety matches

No

No

Fireworks, flares and other pyrotechnics including party poppers and toy caps

No

No

Cigarettes Lighters

Yes, but as mentioned in point 1.2

No

Contact lens solution

Yes, up to 100ml

Yes

Lithium batteries

Yes, but as per JAV policy

Yes, but as per JAV policy

1.5 Essential medicine and medical equipment

1.5.1 Essential medicine

Passengers are allowed to carry essential medicines of more than 100ml in their hand luggage, if it essential for their journey, but they need to submit supporting documentation from a relevant medical physician (e.g., a letter from their doctor or a copy of their prescription). The same applies for gel packs.

1.5.2 Essential medical equipment

You can take medical equipment with you if it’s essential for your journey. The equipment is screened separately and you must present a supporting documentation from a qualified physician, such as a letter from your doctor.

Item

Allowed in hand luggage

Allowed in hold luggage

Tablets and capsules

Yes

Yes

Essential liquid medicine

Yes

Yes

Hypodermic syringes

Yes

Yes

Inhalers

Yes

Yes

Cooling packs

Yes, if screened successfully

Yes

Medical equipment (e.g., CPAP and tens machines)

Yes

Yes

Oxygen Cylinders

No as per JAV policy

No as per JAV policy

1.6 Electronic Devices and electrical items

Item

Allowed in hand luggage

Allowed in hold luggage

Mobile Phones

Yes

Yes

Laptop

Yes

Yes

Tablet device

Yes

Yes

MP3 Player

Yes

Yes

Hairdryer or straighteners

Yes

Yes

Cameras and camera equipment

Yes

Yes

Travel iron

Yes

Yes

Electric shaver

Yes

Yes

Water heater with electrical outlet

No

Yes

Electronic cigarettes

Yes

No

1.7 Sport Equipment

Item

Allowed in hand luggage

Allowed in hold luggage

Sport Parachute

No

Yes

Bat, racquet or sport stick

No

Yes

Snooker, pool billiard cue

No

Yes

Golf clubs

No

Yes

Darts

No

Yes

Walking/hiking poles

No

Yes

Fishing rod

No

Yes

Catapult

No

Yes

Firearms including replica firearms

No

No

Harpoon or spear gun

No

No

Crossbow

No

No

Power-bank

Yes

No

Material art equipment including knuckledusters, clubs, rice flails and nun chucks

No

As per destination country

Diving equipment

Yes, based on JAV approval unless equipped with Oxygen cylinder

Yes, unless equipped with Oxygen cylinder

1.8 Work Tools

Item

Allowed in hand luggage

Allowed in hold luggage

Tool with blade or shaft (e.g., chisel)

No

Yes

Drill and drill bits

No

Yes

Stanley knife

No

Yes

Saw including portable power saw

No

Yes

Screwdriver

No

Yes

Hammer

No

Yes

Pilers

No

Yes

Wrench or spanner

No

Yes

Bolt or nail gun

No

Yes

Crowbar

No

Yes

Blowtorch

No

Yes

1.9 Chemical and toxic substance

It is forbidden to carry the below items in your carry-on or in your checked baggage.

1. Oxidizers and organic peroxides, including bleach and car body repair kit.
2. Acids and alkalis (e.g., wet batteries with leaking risk).
3. Corrosives or bleaching agent including mercury and chlorine
4. Vehicles batteries and fuel systems.
5. Self-defense or disabling spray (e.g., mace, pepper spray)
6. Radioactive material including medicinal or commercial isotopes.
7. Poisons or toxic substances (e.g., rat poison).
8. Biological hazards (e.g., infected blood, bacteria, viruses).
9. Material in that could spontaneously combust (burst into flames)
10. Fire extinguishers

1.10 Ammunition

The below items cannot be accepted in carry-on luggage but might be accepted as checked baggage under certain conditions and based on JAV prior approval bearing in mind the rules of destination country,

1. Blasting caps
2. Detonators and fuses
3. Imitation explosives devices, including replica or model guns
4. Mines, grenades, and other explosives military stores
5. Fireworks and pyrotechnics
6. Smoke containers
7. Smoke cartridges
8. Dynamite
9. Gunpowder
10. Plastic explosive including black powder and percussion caps.
11. Flares
12. Hand grenades
13. Gun cigarettes

1.11 Other materials

It is prohibited to transfer the antiquities/archaeological materials, coal/charcoal and specific plants, whom considered an national treasuries, such as olive trees, black iris and malool “a type of oak”, references to on instructions by the ministry of Agriculture.